Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kate Biegler

Kate Biegler

February 5, 2026

5  out of  5
rating by Kate Biegler
"Kressa O'Connor was fantastic to work with on getting a homeowners policy for my new condo. Highly recommended!"
We responded:
"Thank you, Kate, for the fantastic 5-star rating! I'm grateful for your support and happy to know you had a positive experience with our office."
Profile photo of Nathan Windham

Nathan Windham

January 31, 2026

5  out of  5
rating by Nathan Windham
"Kressa was a huge help in getting my insurance transferred. Very responsive and communicated with me throughout the whole process."
We responded:
"Thank you, Nathan! I'm happy to hear that Kressa was able to assist you with your insurance transfer. Our team is committed to providing responsive and clear communication. If you need anything else, feel free to reach out!"
Profile photo of Starr Watson

Starr Watson

January 30, 2026

5  out of  5
rating by Starr Watson
"My State Farm agency is the 507 Shipyard Blvd office, and my agent is Casey Marshburn who I would like to nominate for Sainthood! I recently had a problem with the credit card company I use for autopay, and their Customer Service had me pulling my hair out. This required multiple phone calls and emails to Casey, as well as two changes to my payment set up. Casey was helpful, supportive, and ha the patience of Job! I unconditionally recommend this office and this rep."
We responded:
"Thank you, Starr, for sharing your experience! I'm delighted to hear that Amy made such a positive impact on your decision. Her professionalism and sense of humor truly shine through, and we're grateful to have her on our team. If you need any further assistance or have questions, please feel free to reach out."
Profile photo of Devin Ripper

Devin Ripper

January 27, 2026

5  out of  5
rating by Devin Ripper
"Kressa O’Connor sets the standard for what an exceptional auto insurance agent should be. From the initial consultation through policy execution, she demonstrated a rare combination of deep industry knowledge, professionalism, and genuine client advocacy. She took the time to thoroughly explain coverage options, identify gaps others often overlook, and tailor a policy that provided strong protection at a competitive rate—without any pressure or upselling. What truly distinguished Kressa is her responsiveness and attention to detail. Questions were answered promptly and clearly, If you’re looking for an auto insurance agent who is knowledgeable, transparent, dependable, and truly works in your best interest, I can recommend Kressa O’Connor without hesitation."
We responded:
"Hey Devin! Thanks for letting us know that Kressa provided thorough support with your auto, commercial, and general liability insurance. It’s great that all coverage options were clearly explained and questions were answered promptly. We really appreciate you taking the time to share your experience!"
Profile photo of Roger Kaufold

Roger Kaufold

January 27, 2026

5  out of  5
rating by Roger Kaufold
"This office is wonderful to work with. Very knowledgeable, friendly and professional staff, esp. Casey. They are prompt at returning phone calls too. Switching all my insurances to State Farm."
We responded:
"Thank you, Roger! I'm happy to hear that you find our office wonderful to work with and appreciate our knowledgeable and friendly team, especially Casey. It's great to know that our prompt communication made a difference for you. We're excited to have you switch all your insurances to State Farm. Let us know if there's anything else we can assist you with!"
Profile photo of Devin Ingram

Devin Ingram

January 26, 2026

5  out of  5
rating by Devin Ingram
"I have had a great experience working with Nathan on my home insurance. Highly recommend!"
We responded:
"Thank you, Devin! I'm happy to hear about your positive experience with Nathan regarding your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Benjamin Grooters

Benjamin Grooters

January 26, 2026

5  out of  5
rating by Benjamin Grooters
"Working with Nathan has been a pleasure! Always helpful and attentive to our needs. 10/10 recommend working with this agency."
We responded:
"Thank you, Benjamin! I'm happy to hear that Nathan has been helpful and attentive to your needs. We appreciate your recommendation and are committed to providing excellent service. If you ever need anything else, feel free to reach out!"
Profile photo of Kirstin Lunaas

Kirstin Lunaas

January 21, 2026

5  out of  5
rating by Kirstin Lunaas
"Everyone is always eager to help when I have any questions. Casey has been very helpful with my inquiries about adding a new car to my policy!"
We responded:
"Thank you, Kirstin! I'm happy to hear that our team, especially Casey, has been helpful with your inquiries. We’re committed to providing the best support possible. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Ashley Shannon

Ashley Shannon

January 5, 2026

5  out of  5
rating by Ashley Shannon
"I was shopping around for disability income and Drew was extremely helpful! He answered all my questions and was very knowledgeable about the subject. Everything was explained clearly so I understood the options I had and how it worked to help me! It feels good to know my paycheck is protected in case of an emergency."
We responded:
"Thank you, Ashley! I'm happy to hear that Drew was able to assist you with your questions and provide clear explanations. It's great to know you feel secure with your protection. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Barbara Seman

Barbara Seman

January 5, 2026

5  out of  5
rating by Barbara Seman
"As a new resident in North Carolina, Kressa OConnor helped me navigate insurance practices and needs relevant to NC for home and auto. Super responsive and diligent about finding ways to save money prudently were high on her list. With Kressa I feel like I have a partner in helping me make the best decision for me."
We responded:
"Thank you for your wonderful feedback, Barbara! I'm happy to hear that Kressa was able to assist you with your insurance needs in North Carolina. It's great to know you feel supported in making the best decisions for your home and auto coverage. If you need anything else, feel free to reach out!"
Profile photo of Toni Work

Toni Work

December 18, 2025

5  out of  5
rating by Toni Work
"Kressa O’Connor has been wonderful to work with! Always patient, kind and helpful even saving me more money than anticipated with my policy. Highly recommended"
We responded:
"Thank you, Toni! I'm happy to hear that Kressa has been so helpful and kind in assisting you with your policy. It's great to know she exceeded your expectations. If you need anything else, feel free to reach out!"
Profile photo of Jason Goodwin

Jason Goodwin

December 2, 2025

5  out of  5
rating by Jason Goodwin
"Kressa was wonderful, made the process very easy and fun! Very happy with the quote and she even was able to save me money!"
We responded:
"Thank you, Jason! I'm glad to hear that Kressa made your experience enjoyable and straightforward. It's great to know you're satisfied with the quote and the savings. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Hades Paganism

Hades Paganism

November 24, 2025

5  out of  5
rating by Hades Paganism
"Kressa O’Connor answers the phone just about every time I call my local state farm office to make my vehicle payment and today Kressa said your payment is for now on 73.97 and that is your big savings reward for being accident free and I told Kressa your the best and made my day and then Kressa wished me a happy Thanksgiving and emailed me my receipt and I wished Kressa O'Connor a happy Thanksgiving too and have a wonderful day. P.S. my local State Farm is very professional and friendly. Sincerely Marty and Christine"
We responded:
"Hey, there! I’m so glad to hear Kressa picked up your call and walked you through the new auto payment amount. It’s wonderful that her update brightened your day and that you both shared warm Thanksgiving wishes. We appreciate you mentioning how helpful and friendly your local office feels, and thank you for touching on your life, property, auto, renters, and general liability coverage."
Profile photo of Kevin Housand

Kevin Housand

November 21, 2025

5  out of  5
rating by Kevin Housand
"Very polite and very helpful!! I got a great quote and great results can't beat State farm!!"
We responded:
"Kevin, thank you for your feedback! I'm happy to know you found our service polite and helpful. It's great to hear you received a quote and results that met your expectations. Let us know if there's anything else we can assist you with!"
Profile photo of Jan Mclean

Jan Mclean

October 25, 2025

5  out of  5
rating by Jan Mclean
"Kressa is amazing. She gets the job done."
We responded:
"Thank you, Jan! I'm happy to hear that Kressa provided you with such excellent service. Our team is dedicated to delivering the best experience possible. If you need anything else, feel free to reach out!"
Profile photo of Kyle Williams

Kyle Williams

October 24, 2025

5  out of  5
rating by Kyle Williams
"I've never had a bad experience with these guys! If you want the fastest service, the smoothest process, and overall best customer service I've ever had with State Farm, talk to Casey! He is the absolute man and will take care of whatever you need. Thanks again all for such great service to your community."
We responded:
"Thank you, Kyle! I'm really happy to hear that Casey and our team have provided you with such excellent service. We strive to make every interaction smooth and efficient. If there's anything else we can do for you, just let us know!"
Profile photo of Tanner Briggs

Tanner Briggs

October 23, 2025

5  out of  5
rating by Tanner Briggs
"I was moving from CO to NC and Casey was able to help me out and get everything sorted out for me in no time. Highly recommend"
We responded:
"Thank you, Tanner! I'm happy to hear that Casey was able to assist you with your move from CO to NC so efficiently. We appreciate your recommendation and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Lenny Cowen

Lenny Cowen

October 22, 2025

5  out of  5
rating by Lenny Cowen
"Kressa o Connor is a outstanding agent simply the best and she works for a outstanding agency and a great insurer so if you need insurance please give them a call"
We responded:
"Thank you, Lenny! I'm happy to hear that Kressa provided you with such excellent service. Our team is dedicated to offering the best support and coverage for our customers. If you ever need anything else, feel free to reach out!"
Profile photo of Melissa Game Shipley

Melissa Game Shipley

October 22, 2025

5  out of  5
rating by Melissa Game Shipley
"I ran into some issues and was about to change agents when Nathan took over our account. He has been extremely thorough and responsive. Very thankful for the assistance that he has provided in getting our policies updated and squared away."
We responded:
"Melissa, thank you for your feedback! I'm happy to hear that Nathan was able to assist you effectively and ensure your policies were updated smoothly. We appreciate your trust in us and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Zachary Spagnoli

Zachary Spagnoli

October 21, 2025

5  out of  5
rating by Zachary Spagnoli
"Making life easy with streamline support!!"
We responded:
"Zachary, thank you for your wonderful feedback! I'm happy to know that our streamlined support has made things easier for you. If you ever need anything else, feel free to reach out!"
Profile photo of Joy Swaringen

Joy Swaringen

October 14, 2025

5  out of  5
rating by Joy Swaringen
"I recently made the switch to State Farm. After being with Nationwide for over 30 years, I finally got fed up with constantly rising premiums, poor customer service and feeling unappreciated as a loyal customer and decided to shop around. So glad I did! State Farm offered more coverage and better rates for both home and auto. I’m saving over $200/month on auto coverage alone! Shout out to Kressa O’Connor for making this an easy, completely stress-free process! She was helpful in every possible way. I couldn’t be happier with the service I received! Thank you, Kressa!!"
We responded:
"Hey, Joy! Thanks so much for sharing that you decided to make the switch to State Farm after so many years with another company. It means a lot that you chose to trust us with both your home and auto insurance. Hearing that you’re receiving more coverage while lowering your monthly expenses is such great news. We understand how discouraging it can be to feel unappreciated as a loyal customer, so we’re glad you’ve found the experience here to be the opposite. Kressa will be so pleased to know she made everything easy and completely stress-free for you. She truly enjoys helping people feel comfortable and confident when setting up their coverage. We really value you taking the time to share your experience and recognize her effort. It’s wonderful to have you with us and to know you’re feeling good about your decision to switch!"
Profile photo of Ro M

Ro M

October 6, 2025

5  out of  5
rating by Ro M
"Thank you to Amy, at my State Farm insurance, for resolving my issue with my insurance coverage! It was done quickly and professionally."
We responded:
"Ro M, thank you for your feedback! I'm happy to hear that Amy was able to assist you quickly and professionally with your insurance coverage. Our team is dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Apollo Arcanum

Apollo Arcanum

September 22, 2025

5  out of  5
rating by Apollo Arcanum
"Casey was great helped me quickly and efficiently."
We responded:
"Apollo, thank you for your feedback! I'm glad to hear Casey was able to assist you quickly and efficiently. We appreciate your support and look forward to helping you with any future insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Barbara Weaver

Barbara Weaver

September 18, 2025

5  out of  5
rating by Barbara Weaver
"Tripp Wells has been so incredibly helpful and patient and kind throughout our dealing with a Traditional IRA left by my sister at her death. We know nothing in regard to all that’s required to complete the process, and have had to contact him numerous times. He’s gone out of his way and handled things for us that were not in his job description I’m certain, but he did those things out of the goodness of his heart. He’s just been remarkable! I could never thank him enough! ⭐️ ⭐️⭐️⭐️⭐️ PLUS"
We responded:
"Thank you, Barbara, for sharing your experience! I'm so happy to hear that Tripp has been such a great help to you during this challenging time. His dedication and kindness truly make a difference, and I'm glad he could support you with the IRA process. If there's anything else you need, feel free to reach out!"
Profile photo of Alissa Welch

Alissa Welch

September 16, 2025

5  out of  5
rating by Alissa Welch
"I must say that this agency has definitely been helpful since I switched back to them. While talking on the phone with Mr. Sean, he didn't just go over Life Insurance with me, he went into full detail about the possibilities that could happen and how the policy will help out in any situation. Not only did he do that, he also wasn't pressuring me to sign up for the policy, Mr. Sean instead mentioned that I can think about it, and if I had any more questions I could reach out. The main things I like about this place, is not feeling pressured into signing up for policies, go into full detail (very knowledgeable) about the policies and answer any questions you have, and they call you beforehand to set up an appointment to have the call so you're not caught off guard."
We responded:
"Thank you for your review, Alissa! I'm happy to hear that Casey was able to assist you with your insurance. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"